When contacting us, please include a file generated by our PlugDebug software and details regarding your order of the Bluetooth adapter. That being said, please reach out to us at if you need assistance. Because of this, our support for complications related to this issue is limited. We do everything we can to indicate that the adapter should not be used on systems with an existing Bluetooth adapter, or on systems that have a previous Bluetooth adapter.
Go to your list of installed applications and uninstall any Bluetooth-related programs.Right-click on the adapter in the Device Manager window and select 'Disable'.Check the box in the window that appears for 'Delete the driver software for this device'.You’ll see Not connected if your Windows 10 device isn’t paired to any Bluetooth accessories. If you don’t see Bluetooth, select Expand to reveal Bluetooth, then select Bluetooth to turn it on. Right-click on the adapter in Device Manager › select 'Properties' › go to the 'Driver' tab › click 'Uninstall' In Windows 10, there are two ways to check if Bluetooth is turned on.Correctly removing all traces of an adapter are far more involved, but we document that here. Note: It is unlikely that this will be sufficient to remove an adapter especially on Windows 10. Basic Steps to Remove a Bluetooth Adapter
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